Privacy Policy

At Udo Automotive, LLC dba Udo (“Udo,” “we,” “us,” or “our”), a Utah-based limited liability company, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Udo device and related services (collectively, the “Services”). The Udo device collects data from your vehicle and your mobile phone to support vehicle maintenance, diagnostics, and warranty or maintenance plan eligibility tracking. By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information through the Udo device and our Services:

a. Vehicle Data

• VIN (Vehicle Identification Number): A unique identifier for your vehicle.
• Mileage: The total distance your vehicle has traveled.
• Diagnostic Information: Data related to your vehicle’s health, such as error codes and system status.
• Operational Information: Data about your vehicle’s performance, such as speed, engine status, and fuel efficiency.

 

b. User Data

• Personal Information: Your name, email address, and phone number, which you provide when registering or using the Services.
• Location Data: Information about your location, collected from your mobile phone when paired with the Udo device, to provide location-based features such as vehicle tracking or service center proximity.

 

c. Device and Usage Data

• Technical Data: Information about your mobile device, such as IP address, operating system, and device type, collected when you interact with our app or Services.
• Usage Data: Information about how you use the Udo device and app, such as feature usage and interaction patterns.

 

2. How We Collect Information

• Directly from the Udo Device: The device plugs into your vehicle’s OBD-II port and collects vehicle data in real time.
• From Your Mobile Phone: When you pair your phone with the Udo device via our mobile app, we collect user data and location information.
• From You: You provide personal information when you register for our Services, contact us, or interact with our customer support.

 

3. How We Use Your Information

We use the information we collect for the following purposes:

• Vehicle Maintenance and Diagnostics: To monitor your vehicle’s health, provide diagnostic insights, and alert you to maintenance needs.
  Warranty and Maintenance Plan Eligibility: To track eligibility for warranties or maintenance plans offered through Udo or our Dealer and Service Center network.
• Service Improvement: To enhance the functionality and performance of the Udo device and Services.
• Customer Support: To respond to your inquiries, provide technical assistance, and communicate with you about your account or Services.
• Location-Based Services: To offer features such as locating nearby Udo Dealers or Service Centers based on your location.
• Analytics: To analyze usage trends and improve our products and Services.

 

4. How We Share Your Information

By default, your information is kept private and is not sold to third-party companies outside of the Udo Dealer and Service Center network. We may share your information as follows:

• Udo Dealer and Service Center Network: We share vehicle and user data with our authorized dealers and service centers to facilitate maintenance, repairs, and warranty-related services.
• Service Providers: We may share information with third-party vendors who assist us in operating the Services (e.g., cloud storage providers, analytics providers), but only under strict confidentiality agreements.
• Legal Obligations: We may disclose information if required by law, such as in response to a subpoena, court order, or government request, or to protect our rights, property, or safety, or that of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction, and we will notify you of any such change.

 

5. Data Retention

We retain your information for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy, or as required by law. Vehicle and user data may be retained to maintain a history of your vehicle’s maintenance and warranty eligibility, unless you request deletion (see Section 9 below).

 

6. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

7. Your Choices and Rights

• Access and Update: You may access or update your personal information by logging into your account or contacting us directly.
• Location Data: You can disable location tracking on your mobile device, though this may limit certain features of the Services.
• Opt-Out of Communications: You may opt out of promotional emails by following the unsubscribe instructions in those messages. We may still send you non-promotional communications, such as service-related updates.

 

8. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

 

9. Your Right to Request Data Deletion

You may request the deletion of your personal information and vehicle data at any time by contacting us at info@udo.com. Upon receiving your request, we will delete your data from our systems, except where we are required to retain it for legal or warranty-related purposes. Note that deletion may impact your ability to use certain features of the Services, such as warranty tracking.

10. Third-Party Links and Services

Our Services may contain links to third-party websites or services (e.g., dealer websites). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

 

11. International Data Transfers

Udo is based in Utah, USA, and your information will be processed and stored in the United States. If you use our Services from outside the U.S., your information may be transferred to and maintained on servers located in the U.S., where data protection laws may differ from those in your jurisdiction.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website or through the Udo app, with the “Last Updated” date revised accordingly. Your continued use of the Services after such changes constitutes your acceptance of the updated policy.

 

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@udo.com or at the following address:

Udo Automotive, LLC
1265 W. 1275 N. Suite #6
Centerville, Utah 84014

Effective Date: March 2025 Last Updated: March 2025